Interim Accessibility Statement

This accessibility statement is for the website at and was created on behalf of Whaikaha - Ministry of Disabled People by the Ministry of Social Development (MSD).

'Accessibility' means designing things that disabled people can perceive, use, and understand. 

How we support accessibility

We support accessibility by:

Accessibility Charter

MSD is a signatory to the Accessibility Charter external URL . The Accessibility Charter is a commitment to providing accessible information to the public. As part of this commitment, we developed a 5-year programme of work. We have a dedicated team to carry out this work.

Alternate formats

Contact us at if you need specific information in alternate formats, such as:

  • Easy Read
  • New Zealand Sign Language (NZSL)
  • Braille
  • audio
  • large print
  • plain text.

In your message, include:

  • the web address (URL) of the information you need
  • the format you need — for example, Braille.

We will aim to get back to you in 2 working days in relation to when we can get the format you require made available to you. Please be aware, it can take up to 4 weeks to get specific formats created.


Contact us at if you find accessibility issues on this website. We aim to respond to feedback within 3 working days.

Formal accessibility complaints

To make a formal complaint, follow the making complaints external URL information on the MSD website. Please note this is for making a complaint about the website only not a formal complaint about supports and services.

If you make a complaint and you're not satisfied with the response, you can learn about your options from:

Conformance status

The Web Content Accessibility Guidelines (WCAG) external URL defines requirements for web accessibility.

Accessibility checks against the New Zealand Government Web Standards external URL were done during the development of this website. An Accessibility Audit will be completed post-website launch and the results of that Audit will be provided on this page.

We are progressively working to become fully conformant to WCAG 2.1 at Level AA.


Compatibility with browsers and assistive technologies

This website should work with common browsers.

We have not yet completed our testing against standard assistive technologies.

Assessment approach

This website’s accessibility has not been completed. Our assessment approach will consist of

  • evaluating selected pages against WCAG 2.1 Level AA
  • testing selected pages with assistive technologies.

Approver of this statement

Digital Accessibility Team

Ministry of Social Development

Te Manatū Whakahiato Ora

Interim statement review date

28 June 2022