,:AIKAHA SUMM>Y & #A RESPONSE TO ! 8,REVIEW = ,:AIKAHA ( POLICIES1 PROCESSES1 & PRACTICES = MANAG+ COMPLA9TS AB ,,IDEA ,S]VICES ,LIMIT$0 @.<,LOGO3 ,:AIKAHA,- ,M9I/RY ( ,4ABL$ ,P1 & ,,QR CODE T DIRECTS TO ! ,:AIKAHA ,NEW ,Z1L& ,SIGN ,LANGUAGE "N4@.> @.<,? ,UNIFI$ ,5GLI% ,BRL DOCU;T 0 PRODUC$ ON #B ,FEBRU>Y #BJBD BY ,A3ESSIBLE ,9=MA;N & ,COMMUNICA;NS ,LIMIT$1 #B_/#AC ,UPL& ,ROAD1 ,REMUERA1 ,AUCKL& #AJEJ4 ,PH"O #JI #CBJ #DAGC4 ,EMAIL M>Y@AAICOMMS4CO4NZ4 ,WEBSITE HTTPS3_/_/AICOMMS4CO4NZ_/4 ,? A3ESSIBLE =MAT DOCU;T 0 PRODUC$ F ! ,,MSD DOCU;T NUMB] ,,AF#BCAAJJH,B4 ,! FULL REPORT IS AL AVAILABLE 9 AUDIO & ,BRL4 #B ,9 ? DOCU;T "! >E L9KS TO L;G WEBSITE ,,URL,'S4 ,\R APPROA* IS TO SET ^! UP Z %ORT L9KS 9 ! =M AICOMMS4NZ_/ FOLL[$ BY F\R DIGITS4 ,:5 Y BR[SE TO "O ( ^! ,,URL,'S1 YR BR[S] W AUTOMATICALLY R$IRECT TO ! ORIG9AL L;G ,,URL4 ,FE$BACK HELPS ! ,BRL PRODUC] IMPROVE ! QUAL;Y ( ! 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POLICIES1 PROCESSES1 & PRACTICES = MANAG+ COMPLA9TS AB ,,IDEA ,S]VICES ,LIMIT$'S 3TRACT$ DELIV]Y ( 4ABIL;Y SUPPORT S]VICES4 ,:AIKAHA DID N ASK ! REVIEW] TO MAKE ANY F9D+S OR RECOMM5DA;NS AB ANY ( ! 9DIVIDUAL COMPLA9TS OR 3C]NS4 ,! REVIEW PROCESS 9CLUD$ A S]IES ( 5GAGE;TS ) FAMILY1 :_ANAU & C>]S1 EXT5SIVE REVIEWS ( WRITT5 MAT]IAL PROVID$ BY ,,IDEA ,S]VICES & ,:AIKAHA2 & 5GAGE;TS ) O!R AG5CIES 9CLUD+ ! ,H1L? & ,4ABIL;Y ,COMMIS.N1 & P 9VOLV$ ) ! ,ROYAL ,COMMIS.N ( ,9QUIRY 9 ,ABUSE 9 ,C>E4 ,WE RCVD ! ,F9AL ,REPORT ON #AI ,OCTOB] #BJBC4 ,ON #BG ,OCTOB] #BJBC WE PUBLI%$ #E ! REPORT & A /ATE;T F ,AM&A ,BLECKMANN1 ,DEPUTY ,*IEF ,EXECUTIVE = ,COMMIS.N+1 ,DESIGN & ,DELIV]Y ON \R WEBSITE4 ,Y C F9D ! FULL REPORT ON \R WEBSITE "U ,CAB9ET ,PAP]S & 9=MA;N ,REL1SES _\ ,:AIKAHA,- ,M9I/RY ( ,4ABL$ ,P AT AICOMMS4NZ_/#GFJB4 ,Y C F9D ! 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PROCESS4 ,WE COMMIT TO 3T9U+ TO "W COLLABORATIVELY ) ,,IDEA S]VICES1 \R O!R S]VICE PROVID]S & ! 4ABL$ COMMUNITIES TO REBUILD TRU/4 ,WE ALL WANT TO SEE IMPROV$ EXP]I;ES ( 4ABL$ P & _! FAMILY SUPPORT$ "? ,,IDEA & O!R ,:AIKAHA FUND$ PROVID]S1 Z A RESULT ( ? REVIEW4 ,AB ! SCOPE ( REVIEW ,:5 ,:AIKAHA COMMIS.N$ ! ,REVIEW1 WE ASK$ = RECOMM5DA;NS AB ! ROLE ,:AIKAHA %D H 9 RESPOND+ TO COMPLA9TS & ISSUES RAIS$ BY ! COMMUN;Y AB S]VICES FUND$ BY ,:AIKAHA4 ,! FOLL[+ SCOPE ( REVIEW \TL9ES \R 9/RUC;NS #H = ! REVIEW]4 ,"! >E "S ^WS US$ 9 ! REVIEW T MI TO Y4 ,WE H US$ "S ( ^! ^WS 9 \R SUMM>Y4 ,! REVIEW M5;NS NATURAL JU/ICE PR9CIPLES4 ,^! >E LEGAL 3CEPTS T >E DESIGN$ TO MAKE SURE Y >E TR1T$ FAIRLY4 ,! REVIEW AL M5;NS ! /EPS 9 ! ,\TCOME ,AGREE;T4 ,AN ,\TCOME ,AGREE;T IS AN AGREE;T 2T ! PUR*AS+ AG5CY1 OR F"U1 ( S]VICES1 9 ? CASE ,:AIKAHA1 & ! PROVID] ( ! S]VICES4 ,X DESCRIBES ! \TCOMES TO 2 A*IEV$2 ! S]VICES ! ,PROVID] W PROVIDE TO 3TRIBUTE T[>DS A*IEV+ T ,\TCOME2 & A P]=M.E M1SURE;T FRAME"W TO ASSESS ! 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