Support and information about COVID-19. Find online resources or access national helplines.

On this page

Unite against COVID-19 website

You can find information on topics like face masks, international travel changes and vaccines at the Unite against COVID-19 external URL website. 

Information for tāngata whaikaha Māori is also available on Karawhiua — Tāngata whaikaha external URL

Helplines and emergency services

Want to talk to someone?

A dedicated Disability Helpline is available 24 hours a day, 7 days a week.

Call free on 0800 11 12 13. Text 8988. Or access it at the NZ Relay Service external URL website.

The Helpline team can provide

  • help or information about vaccines, testing, face masks, and managing COVID-19 at home.
  • Support and advice for any general health concerns you may have
  • Assistance if you need urgent help and your support worker/carer is unavailable.

Welfare phone line: Work and Income's COVID-19 welfare phone line can help if you are self-isolating and need food or other essential items. Call them on 0800 512 337. It is open 8am to 5pm Monday to Friday and 8am to 1pm on a Saturday.

Emergency services: If it is an emergency and you need urgent medical help or cannot breathe properly, call emergency services on 111. If you have COVID-19, tell them when you call. 

COVID-19 support for carers

If you are a carer for someone with a disability, please find information and advice on the Ministry of Health website: COVID-19: Family, whānau, and āiga carers external URL

Unvaccinated family carers' reimbursement process

The New Zealand Government has established a reimbursement process for unvaccinated in-home family carers who undertook family carer work that was not paid as a result of the former COVID-19 vaccine mandate.

Find more information on our article on the unvaccinated family carers' reimbursement process