Complaints and feedback

It is your right to give feedback or to make a complaint about Whaikaha – Ministry of Disabled People or Whaikaha staff.

Disability supports and services external URL are now provided by the Ministry of Social Development. To make a complaint or give feedback about disability supports or services, please visit the Disability Support Services complaints and feedback external URL page.

Making a complaint or providing feedback

You can make a complaint or provide feedback to Whaikaha by:

  • emailing details to complaints@whaikaha.govt.nz. You can also request a phone call, or a meeting with a New Zealand Sign Language (NZSL) interpreter by email.
  • Posting details to: Whaikaha - Ministry of Disabled People, Reply Paid: 262204. PO BOX 1556. Wellington 6140.

You can submit your complaint in English, NZSL or te reo Māori.

Make a Privacy Act request

If you would like to:

  • request access to your personal information
  • request a correction of your personal information
  • make a complaint about how we handled your personal information

Please email us at privacy@whaikaha.govt.nz