Emergency preparation and support

New Zealand is at risk from a range of natural hazards. This page includes information on what support is available for disabled people, tāngata whaikaha Māori, and whānau before, during, and after an emergency event.

Whaikaha – Ministry of Disabled People is a support agency under the Aotearoa New Zealand Civil Defence legislation. This means we support lead agencies that have the responsibility for leading an emergency response and recovery.

Accessible information for emergencies

Get Ready has accessible formats including Large Print, audio, and NZSL providing information on the following:

During an emergency

If your life, health, or property are in danger, please call 111 immediately. You can text if you are registered for the 111 text service. Learn about registering for the 111 text service external URL .

For up-to-date information on current emergencies across New Zealand, visit the Civil Defence Website external URL and Civil Defence Facebook page. external URL You can also find local information through your local Civil Defence Group.

Follow the MetService website external URL or MetService Facebook page external URL for the latest weather updates.

Power outages

If you depend on power for medical equipment, life support, or medicine, there are several steps you should take in a power outage.

As power begins to come back on, it’s important to stay safe and protect yourself from potential fire hazards. Switch off all light switches, power outlets and cooking appliances in a power cut and check for any damage before you switch things back on.

Wellbeing and mental health

After natural disasters and times of uncertainty it’s normal to feel overwhelmed, distressed, and uneasy. Support is available, so please reach out if you or your whānau need it.

A range of services are available to help support your mental health and wellbeing.

Key insurance information

After an emergency or natural disaster:

  • do not do anything that puts your safety at risk or causes more damage to your property
  • contact your insurance company as soon as possible
  • if you rent your property, contact your landlord and your contents insurance company
  • take photos of any damage to speed up assessments of your claims.

Further support is available through these organisations: