Extreme weather in Auckland

Updated 10:12am Sunday 5 February

With the extreme weather that is impacting Auckland, we are thinking of any disabled people and whānau who may be affected. Please make sure that you keep safe.

We are regularly updating this post to provide information for disabled people and whānau as well as general information.

Alternate formats of this information will be added to the bottom of this page.

Whaikaha has a team working to ensure disabled people and whānau have access to support during this time. 

Find the latest news and information on the Auckland Emergency Management website external URL and Facebook page external URL

If you are in danger, please contact emergency services and call 111. If you are registered you can do this via the 111 text line.

If you need help you should first contact Auckland Emergency Management aeminfo@aucklandcouncil.govt.nz or phone 09 301 0101.

Deaf and disabled people and whānau can contact Whakarongorau Aotearoa, New Zealand Telehealth Services if you need support, text 8988 or call 0800 111 213,  

If you are accessing disability support services and need extra support, in the first instance contact your provider. You can also contact Whaikaha – Ministry of Disabled People at contact@whaikaha.govt.nz or via 0800 566 601.  

For people affected by flooding

If you are affected by the Auckland floods and on a benefit or low income, Work and Income may be able to help.

For people impacted by the flooding, there is financial support available, please contact Work and Income.Call on 0800 400 100MSD_Deaf_Services@msd.govt.nz. Open Saturday, Sunday and Monday 8am - 5pm

Civil Defence Centres

Civil Defence Centres are accessible.

People going there with assist dogs should take them.

Please remember other essential items you may need, such as devices, medicine, warm clothing, and baby items.

The locations are:

  • Hub West- 27 Corban Avenue, Henderson
  • Manu Tukutuku, 32 Riverton Drive, Randwick Park

We will continue to provide updates as we have them.

Community information hubs

From midday Wednesday 1 February, you can access community and information centres operating.

  • Mangere - Moana-Nui-a-Kiwa Pool and Leisure Centre, Mascot Ave (24 Hours)
  • New Lynn Community Centre – 45 Totara Avenue, New Lynn (9am - 5pm)
  • Birkenhead Leisure Centre – 46 Mahara Avenue, Birkenhead (9am - 5pm)

Waste disposal

If you need a skip bin, or for storm damaged waste to be removed from your property, please contact 0800 22 22 00 to request bins and support for disposing of waste.

The Student Volunteer Army have been briefed to help our community with the clean up. Please visit their website and log a job with them:

www.sva.org.nz/auckland-flood-support-request-form external URL

If you can’t access this form, contact Whaikaha and our staff will do this on your behalf.

Important information for disabled people and whānau

  • Further rainfall is anticipated so please keep an eye on the weather forecast
  • Please only return to your property if it is safe to do so.
  • Do not drive through floodwaters and remember it could be contaminated
  • Hazards and debris could also be beneath the surface
  • Take pictures of any damage for your insurance company and contact them as soon as possible

Printable resources

We have prepared this information in two printable documents for anybody who is able to help us ensure that our community has the information they need to stay safe and seek help.

The information is the same in both documents.

Auckland Flood single page

Auckland Flood Large Print

Kia kaha disabled people and whānau in Auckland