Audits and evaluation

Audits and evaluations provide an opportunity to review disability service providers, and identify areas that may need development. Find out about the different types of audits and evaluations carried out for Whaikaha.

Why audits and evaluations are needed

Ministry funded services and supports may be audited or evaluated as part of an ongoing quality improvement process.

Audits and evaluations provide:

  • an overview of the services
  • information about service practices
  • information about the quality of life for people using services.

The process identifies and supports positive and innovative approaches that are occurring within services as well as areas for further improvement.

Lead auditors and evaluators look into all aspects of service quality by using relevant contracts and audit and evaluation tools linked to regulatory and contractual requirements.

Types of audits and evaluations

There are three types of audit and evaluation:

Routine audits and evaluations

The Audit and Compliance team and HealthCERT collectively plan and commission audits and evaluations of Ministry-funded services on an ongoing basis. Residential services (which have more than five residential beds) are required to be audited by an independent designated auditing agency which must be certified by HealthCERT.

Issues-based audits and reviews

While routine audits and evaluations are planned and conducted annually, issues-based audits and reviews may arise from ongoing complaints or concerns about the service the provider is delivering. These focus on specific areas of the services.

No notice audits

If a delay in conducting an audit is likely to prejudice the interests of any person, an audit may be carried out without any notice to the provider.