Consultation, decision-making and complaints processes

Find information for Equipment and Modification Services (EMS) assessors on decision-making and complaints processes, including when to consult with an EMS advisor.

Decision-making and review processes

 The following document describes the processes for these situations:

  • services not supported by the EMS assessor
  • review of an assessment by an EMS assessor
  • review of a proposal by the Ministry’s EMS Review Panel
  • making a complaint about any disability support service. 

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Complaints process

This document describes the process for making a complaint about the outcome of a service request. For example, funding not being available for equipment or modifications.

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Contacts for clients

This document is a print-out sheet with contact details for clients who aren’t happy with the outcome of a service request. The sheet is designed to be printed and cut in three.

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Consultation with an EMS Advisor

This document provides guidance on when EMS assessors need to consult with EMS advisors.

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