COVID-19

Support and information about COVID-19. Find online resources or access national helplines.

On this page

Health information and services

Find services and health information external URL on topics like face masks, international travel changes and vaccines.

Information for tāngata whaikaha Māori is also available on Karawhiua — Tāngata whaikaha external URL

Helplines and emergency services

Want to talk to someone?

A dedicated Disability Helpline is available 24 hours a day, 7 days a week.

Call free on 0800 11 12 13. Text 8988. Or access it at the NZ Relay Service external URL website.

The Helpline team can provide

  • help or information about vaccines, testing, face masks, and managing COVID-19 at home.
  • Support and advice for any general health concerns you may have
  • Assistance if you need urgent help and your support worker/carer is unavailable.

Welfare phone line: Work and Income's COVID-19 welfare phone line can help if you are self-isolating and need food or other essential items. Call them on 0800 512 337. It is open 8am to 5pm Monday to Friday and 8am to 1pm on a Saturday.

Emergency services: If it is an emergency and you need urgent medical help or cannot breathe properly, call emergency services on 111. If you have COVID-19, tell them when you call. 

COVID-19 support for carers

If you are a carer for someone with a disability, please find information and advice on the Health New Zealand website: COVID-19: Family, whānau, and āiga carers external URL

Unvaccinated family carers' reimbursement process

The New Zealand Government has established a reimbursement process for unvaccinated in-home family carers who undertook family carer work that was not paid as a result of the former COVID-19 vaccine mandate.

Find more information on our article on the unvaccinated family carers' reimbursement process