Contracts and service specifications
Find contract documents for disability support services funded by Whaikaha - Ministry of Disabled People.
For information on contracting with Whaikaha visit our service providers page.
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Streamlined Contract Framework
The following documents are for services that have moved to the Streamlined Contract Framework.
This section will be updated with further service specifications as we work through the transition to the new framework.
Outcome Agreement
The Outcome Agreement is the new Agreement replacing the previous Residential and Non-Residential DSS contracts.
- Disability Support Services Outcome Agreement (DOCX 62KB)
- Disability Support Services Outcome Agreement (PDF 258KB)
- Business Viability Standards (DOCX 175KB)
- Business Viability Standards (PDF 137KB)
- Quality Assurance, Audit and Review (DOCX 184KB)
- Quality Assurance, Audit and Review (PDF 238KB)
Tier One Service Specification
The Tier One Service Specifications outline the requirements common to all disability support services funded by the Ministry under the Streamlined Contract Framework.
Tier Two Service Specifications
Tier Two Service Specifications outline the service specific requirements for disability support services funded by the Ministry under the Streamlined Contract Framework.
In this section:
- Aural Rehabilitation Services
- Choice in Community Living Services
- Community Day Services
- Community Residential Services within Aged Care Facilities for Younger People with Lifelong Disabilities
- Community Residential Support Services
- Contract Board/Foster Care
- Facility Based Respite Services
- Flexible Disability Support Services
- Home and Community Support Services
- Regional Intellectual Disability Support Accommodation Services (RIDSAS)
- Wheeled Mobility and Postural Management (Seating) Assessment Services
Tier Two Aural Rehabilitation Services
- Tier Two Aural Rehabilitation Services (DOCX 46KB)
- Tier Two Aural Rehabilitation Services (PDF 251KB)
Tier Two Choice in Community Living Services
- Tier Two Choice in Community Living Services (DOCX 65KB)
- Tier Two Choice in Community Living Services (PDF 339KB)
Tier Two Community Day Services
Tier Two Community Residential Services within Aged Care Facilities for Younger People with Lifelong Disabilities
- Tier Two Community Residential Services within Aged Care Facilities for Younger People with Lifelong Disabilities (DOCX 83KB)
- Tier Two Community Residential Services within Aged Care Facilities for Younger People with Lifelong Disabilities (PDF 336KB)
Tier Two Community Residential Support Services
- Tier Two Community Residential Support Services (DOCX 71KB)
- Tier Two Community Residential Support Services (PDF 329KB)
Tier Two Contract Board/Foster Care
- Tier Two Contract Board (DOCX 70KB)
- Tier Two Contract Board (PDF 278KB)
- Tier Two Foster Care (DOCX 60KB)
- Tier Two Foster Care (PDF 211KB)
Tier Two Facility Based Respite Services
- Tier Two Facility Based Respite Services (DOCX 53KB)
- Tier Two Facility Based Respite Services (PDF 137KB)
Tier Two Flexible Disability Support Services
Tier Two Home and Community Support Services
- Tier Two Home and Community Support Services (DOCX 53KB)
- Tier Two Home and Community Support Services (PDF 218KB)
Tier Two Regional Intellectual Disability Supported Accommodation Services (RIDSAS)
- Tier Two Regional Intellectual Disability Supported Accommodation Services (PDF 424KB)
- Tier Two Regional Intellectual Disability Supported Accommodation Services (DOCX 430KB)
For more information go to the Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003 on Ministry of Health. external URL
Tier Two Wheeled Mobility and Postural Management (Seating) Assessment Services
- Wheeled Mobility and Postural Management (Seating) Assessment Services (DOCX 54KB)
- Wheeled Mobility and Postural Management (Seating) Assessment Services (PDF 385KB)
Tier Three Service Specifications
Tier Two Service Specifications outline the service specific requirements for disability support services funded by the Ministry under the Streamlined Contract Framework. Tier Three Service Specifications should be read along with the related Tier Two Service Specification.
Tier Three Community Residential Support Services for Children and Young People
- Tier Three Community Residential Support Services for Children and Young People (DOCX 72KB)
- Tier Three Community Residential Support Services for Children and Young People (PDF 292KB)
This Service Specification should be read along with the Tier Two Community Residential Support Service Specification.
Tier Three Facility Based Respite Services – 16 years or Younger
- Tier Three Facility Based Respite Services – 16 years or Younger (DOCX 39KB)
- Tier Three Facility Based Respite Services – 16 years or Younger (PDF 169KB)
National Contracts and Service Specifications
The Ministry has three types of contracts that it uses with organisations that provide disability support services.
The contracts are:
- Residential (PDF 240KB)
- Non-residential (PDF 224KB)
- and/or a letter of agreement.
Residential and non-residential contracts are being phased out with the introduction of the Streamlined Contracts Framework.
National service specifications
The national service specifications that the Ministry has are shown below. There are also a number of regional service specifications in use.
In this section:
- Assessment and service delivery for people with an intellectual disability who have high and complex needs
- Behaviour Support Services
- Child Development Services
- Disability Information and Advisory Services
- Environmental Support Services
- Equipment and Modification Services
- Individualised Funding
- Needs Assessment and Service Coordination Services
- Rest home and private hospital services
- Supported Living Services
Assessment and service delivery for people with an intellectual disability who have high and complex needs
- Service Specification: Assessment, Treatment & Rehabilitation Services (ATR) (DOC 98KB)
- Service Specification: Community Liaison Team (CLT) (PDF 483KB)
- Service Specification: Community Liaison Team (CLT) (DOC 7.8MB)
- Service Specification: Regional Intellectual Disability Community Care Agency (RIDCA) (DOC 4.5MB)
- Service Specification: Regional Intellectual Disability Community Care Agency (RIDCA) (PDF 343KB)
- Service Specification: Regional/National Intellectual Disability Secure Services (RIDSS/NIDSS) (DOC 7.8MB)
- Service Specification: Regional/National Intellectual Disability Secure Services (RIDSS/NIDSS) (PDF 190KB)
For more information go to the Intellectual Disability (Compulsory Care and Rehabilitation) Act 2003 on Ministry of Health. external URL
Behaviour Support Services
- Service Specification: Behaviour Support Services (DOC 142KB)
- Service Specification: Behaviour Support Services (PDF 102KB)
Child Development Services
- Service Specification: Child Development Services (PDF 140KB)
- Service Specification: Child Development Services (DOC 178KB)
Disability Information and Advisory Services (DIAS)
Environmental Support Services (ESS)
Children’s Spectacles Subsidy
- Service Specification: Provision of Children’s Spectacles Subsidy (DOC 125KB)
- Service Specification: Provision of Children’s Spectacles Subsidy (PDF 217KB)
Cochlear Implant Services
- Service Specification: Cochlear Implant Services (DOCX 49KB)
- Service Specification: Cochlear Implant Services (PDF 379KB)
Kāpo Māori and whānau services
- Service Specification: Kāpo Māori and whānau services (DOCX 58KB)
- Service Specification: Kāpo Māori and whānau services (PDF 338KB)
Equipment and Modification Services (EMS)
Service specification
- Equipment and Modification Services (EMS) Service Specification (DOC 386KB)
- Equipment and Modification Services (EMS) Service Specification (PDF 295KB)
Service schedules
- Delivery of Complex Housing Modifications Service Schedule (PDF 96KB)
- Delivery of Complex Housing Modifications Service Schedule (DOC 122KB)
- Equipment Procurement Service Schedule (PDF 88KB)
- Equipment Procurement Service Schedule (DOC 130KB)
- Assessor Accreditation Framework Service Schedule (PDF 177KB)
- Assessor Accreditation Framework Service Schedule (DOCX 217KB)
- Wheeled Mobility and Postural Management Advisory Service – Accessible (PDF 105KB)
- Wheeled Mobility and Postural Management Advisory Service – Accessible (DOC 165KB)
- Wheeled Mobility and Postural Management Advisory Service – Enable (PDF 109KB)
- Wheeled Mobility and Postural Management Advisory Service – Enable (DOC 173KB)
Individualised Funding (IF)
- Service Specification: Individualised Funding (DOCX 474KB)
- Service Specification: Individualised Funding (PDF 479KB)
Needs Assessment and Service Coordination (NASC) services
- Service Specification: Needs Assessment and Service Coordination (NASC) services (DOCX 90KB)
- Service Specification: Needs Assessment and Service Coordination (NASC) services (PDF 346KB)
Rest home and private hospital services (for adults generally aged under 65 years)
- Service Specification: Community Residential Services within Aged Care Facilities for Younger People with Lifelong Disabilities (DOCX 83KB)
- Service Specification: Community Residential Services within Aged Care Facilities for Younger People with Lifelong Disabilities (PDF 336KB)